At Uruoi Handmade, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or place an order.
1. Information We Collect
We may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number (if provided)
- Order and payment information
- Information you provide when contacting us
- Technical information such as your IP address, browser type and cookies
We do not store your payment card details. Payments are processed securely by our payment service providers.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you regarding your purchase
- Respond to your enquiries
- Improve our website and customer experience
- Meet our legal and accounting obligations
- Prevent fraud and maintain the security of our website
We will only use your information where we have a lawful basis to do so.
3. Marketing
We will only send you marketing emails if you have chosen to receive them. You may unsubscribe at any time by following the link in our emails or by contacting us.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Payment service providers
- Delivery companies
- Website hosting providers
- Professional advisers where required by law
These providers only receive the information necessary to perform their services.
5. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations, including tax and accounting requirements.
6. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Request a copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
9. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Uruoi Handmade
Email: [your email address]
Website: https://uruoi-handmade.com/
If you are located in the United Kingdom and are dissatisfied with our response, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO).